Terms of service

Welcome to EasyBub!

We’ve created these Terms and Conditions to give you a clear, transparent overview of how our service works. Whether you’re renting for a weekend away or planning a longer trip, our goal is to make the process simple, reliable, and stress-free. Please take a moment to read through the following terms so you know exactly what to expect when hiring with EasyBub.

These Terms of Service form the basis of a legally binding agreement between you and EasyBub. By placing an order with EasyBub or using our services, you agree to be bound by these Terms. You can download the full Hire Agreement here. 

Definitions

“Equipment” or “Item(s)” refers to any baby gear or accessories provided for hire by EasyBub.

“Hire Period” begins on the agreed start date and ends when all equipment is returned in full, working condition.

“Owner” refers to EasyBub.

“Hirer” refers to the person placing and paying for the rental order.

Eligibility 

To rent from EasyBub, you must be at least 18 years old, live in the UK, and have the legal capacity to enter into a contract. You’ll need to provide a valid UK delivery address and may be asked for ID or proof of address before dispatch. By placing an order, you confirm that you meet these requirements and agree to our Terms and Conditions.

Ownership of Equipment 

All items you hire remain the property of EasyBub at all times. By renting from us, you’re borrowing the equipment for a set period—you’re not buying or gaining ownership.

Please don’t sell, loan, modify, or use the equipment in any way other than for its intended personal purpose.

Hire Period & Extensions

Your hire starts on the agreed start date or the day your equipment arrives—whichever comes later—and ends on the agreed return date, as long as everything is returned in good condition.

Need more time? No problem! Extensions are usually available, but just let us know in advance. Additional hire days will be charged at our usual daily or weekly rates.

Order Confirmation

Once you’ve booked, we’ll send you a confirmation email with all the details. Please take a moment to check it and let us know within 24 hours if anything doesn’t look right. If we don’t hear from you, we’ll assume everything’s good to go.

Price and Payment 

By placing an order with EasyBub, you agree to pay:

• The full hire cost
• Delivery shipping fees
• Any charges for extending your hire
• Costs related to loss, theft, or damage (including repairs, replacement, or diminished value)
• If an item isn’t returned, we may charge the full replacement cost and any fees associated with recovery

We keep our pricing simple and upfront, so you always know what to expect.

Availability 

All rentals are subject to stock availability at the time of booking. We do our best to provide your selected item in your preferred colour or brand, but occasionally we may need to offer an equivalent alternative due to stock levels. If a substitution doesn’t work for you, just let us know within 12 hours of delivery and we’ll arrange a refund.

Delivery

We offer tracked UK-wide delivery Monday to Friday, and all rentals include a prepaid return label for easy returns.

While we always aim to get your order to you on your preferred date, delays can happen—especially with courier services or during busy periods. We recommend choosing a delivery date with a little buffer before your trip or event, just in case.

If delivery fails because of an incorrect address or no one being available to receive the parcel, we may need to charge a redelivery fee.

Equipment Standards 

EasyBub is committed to providing all rental items in a clean, safe, and fully functional condition. Each item goes through a thorough quality assurance process between hires, including safety checks, cleaning, and inspection. Items that don’t meet our standards are repaired or removed from our rental range. We use eco-friendly, child-safe cleaning products that are kind to both your little ones and the planet.

Checking your item on arrival 

All items are carefully inspected before dispatch. Please check your equipment when it arrives to make sure everything looks right and is in good condition. If something isn’t quite right, email us at hello@easybub.co.uk  within 24 hours of delivery and before using the item. 

Once the item is used, we consider it accepted in the condition it was received. We’ll always do our best to replace or resolve any issues quickly, or provide a refund for any unused portion of your hire if necessary.

Use of the Equipment

As the Hirer, you agree to use the equipment responsibly and with care.This includes:

Safe Use: Only use the item for its intended purpose, following all manufacturer guidelines and any instructions provided by EasyBub. If you’re unsure about how to use an item safely, please contact us before using it.

Supervision: Children must be supervised at all times when using any of the equipment. Never leave a child unattended in or around any rental item.

Cleanliness: Return all equipment in a clean and presentable condition. Light use is expected, but please wipe down surfaces, remove any debris, and ensure the item is not heavily soiled. Charges may apply if items are returned in an unclean state.

Complete Returns: All parts, accessories, manuals, and packaging must be returned with the item. This includes things like rain covers, carry bags, adapters, straps, and inserts. Missing parts may incur a replacement fee.

No Repairs or Modifications: Do not attempt to repair, modify, or disassemble the equipment under any circumstances. If an issue arises during the hire period, stop using the item and get in touch with us.

Storage: When not in use, store the equipment indoors in a dry, safe space to protect it from damage or weather.

Transporting Equipment: If you’re travelling with the item, ensure it’s packed securely and protected. Damage caused by improper packing during travel or return shipping may be your responsibility.

Taking care of our items helps ensure future families can enjoy clean, safe, and reliable gear too!

Damage 

We know that accidents can happen, but we ask that you take reasonable care of the items during your hire. Please return all equipment in the same condition as it was received, aside from normal wear and tear from gentle use.

If damage occurs, please notify us immediately. We’ll assess the situation and determine if a repair is possible. If so, you may be responsible for covering the cost of materials, labour, and any necessary courier or administrative fees. If the item is damaged beyond repair, we may need to charge you the full retail replacement cost.

Damage caused by improper use, neglect, poor storage, or inadequate packaging during return transit may also result in additional charges. We always recommend repacking items securely and using the original box and packaging materials provided.

Returns

Your item must be returned on or before your agreed return date. Once you initiate your return, you’ll receive a link to either generate a prepaid label or arrange a collection. Simply repackage the item securely in its original box and drop it off at the designated courier location.

Returning your item early? No problem - but please note that unused time is non-refundable.

If you’ve discarded the original packaging, we may need to charge a fee to cover the cost of a replacement box and any additional shipping expenses.

We understand normal wear and tear happens. However, if your item is lost or returned in a condition beyond repair, we’ll charge the full replacement value. If the item can be repaired, you’ll only be charged the reasonable cost of that repair. For peace of mind, we recommend checking if your rental is covered by your home or travel insurance policy.

Cancellations

We understand that plans can change, and we aim to be as flexible as possible.

You’re welcome to cancel your order free of charge up to 5 days before your scheduled delivery date, or reschedule your booking within 6 months of the original hire date - subject to item availability.

If you cancel within 5 days of your delivery date, a 50% cancellation fee will apply. Rescheduling during this time is not guaranteed and may only be offered at our discretion.

Unfortunately, once your item has been dispatched, we’re unable to accept cancellations or changes to the delivery date.

Loss & Non-Return

Please return your item on time. Late returns will be charged daily based on your adjusted hire rate. If the item is more than 30 days overdue, we will treat it as lost and charge the full replacement value. Charges may be taken from your saved payment method or invoiced. If an item is lost or not returned, we may take legal steps to recover it or its value.

Insurance

We strongly recommend that you insure your rented item(s) through your home or travel insurance policy to cover damage, theft, or loss.

Indemnity & Liability

EasyBub is not liable for injuries or damage caused by misuse or failure to follow instructions. The Hirer agrees to take full responsibility for the safe use and return of the equipment and will cover any associated costs resulting from misuse or breach of these terms.

Termination

This agreement ends on your scheduled return date or may be terminated earlier if the Hirer breaches the terms. EasyBub reserves the right to repossess equipment and seek reimbursement for any related costs.

Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be handled in these jurisdictions.

Changes to Terms

EasyBub may update these terms at any time. Updated terms take effect immediately upon posting on our website. Continued use of our service confirms your agreement.

Privacy Policy

We are committed to protecting your personal data. Please refer to our Privacy Policy for details on how we collect, use, and store your information. By using our service, you agree to the terms of our Privacy Policy.

Brand Affiliation Disclaimer

We love sharing trusted baby gear with our customers, but we are not affiliated with, endorsed by, or officially connected to any of the brands shown on our website unless clearly stated. All names, logos, and trademarks belong to their respective owners and are used only to help identify the products we offer.

If you have concerns about any content, please contact us at hello@easybub.co.uk

Contact

EASYBUB LIMITED
Email: hello@easybub.co.uk